Jehangir Gai – Consumer Activist

Jehangir Gai is a Mumbai based freelance columnist writing for various newspapers and magazines on consumer cases and consumer related issues. His columns have appeared in Lawyers Collective, Indian Express, Express Estates, Financial Express and Eanadu Times. Currently, his column appears in Times of India. His question-answer column has guided consumers and helped many of them in redressing their grievances.

He also spreads consumer awareness by giving talks. He has addressed several Lions Clubs, Rotary Clubs, Jaycees, the Forum of Free Enterprise, Indian Medical Association (Mumbai Branch), Association of Medical Consultants, etc. and has participated in panel discussions and spoken at seminars and workshops related to consumer protection. He has also given guest lectures to school and college students.

He has been actively associated with various consumer organizations since 1984-85, even prior to the enactment of the Consumer Protection Act. Currently, he is the Joint Secretary of Consumers Welfare Association……

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21 Responses to “Jehangir Gai – Consumer Activist”

  1. n a ramachandran Says:

    I recall my association with you when you were handling their matters. Now, I have a small question? are co-op housing societies covered under CPA for lack of service, redressal o genuine complaints, etc. Please give this info to me on complimentary basis.

    • Jehangir Gai Says:

      Any problems in respect of services rendered such a maintenance, transfer of shares, etc. (which services are rendered for consideration) can be filed under CPA. However, disputes regarding administration in respect of which there is no hiring of service for consideration cannot be filed under CPA. Trust this answers your query. Should you require any further clarification, kindly e-mail me on jehangir_gai@indiatimes.com

  2. MAHENDRA Says:

    hi i have few complain against the bank in bombay how can i contact this Mr. Jehangir Gai since i want to file the complain against bank. pls sent me his contact details.
    thanks

    • Jehangir Gai Says:

      Contact details are:
      tel. no. 22082121 (6.30 p.m. to 9.00 p.m. in the evenings from Monday to Friday, excluding holidays)
      e-mail: jehangir_gai@indiatimes.com

  3. Dr. E. DMello Says:

    unethical loading on mediclaim policies– request opinion
    unable to email you

    • Jehangir Gai Says:

      In my opinion loading is not permissible in view when the original terms of the contract do not provide for such loading, and all that is permissible is a reduction in the no claim bonus. My contention has been upheld by the Consumer Disputes Redressal Forum for South Mumbai.

      I can be contacted on jehangir_gai@indiatimes.com

  4. Abraham Says:

    Hi,
    I tried reaching you through email but it failed.
    My salaries are not paid even after 3 years of retirement from a Govt. Undertaking Organization.

  5. PREM MAHTANI Says:

    Respected sir,
    i contacted a company to do my 2 offices and residence cctv
    work with dvr,and i paid upfront by cheque Rs 86,000/-
    the company did work for 50,000/- and vanished. i want to get back the balance of rs 36,000/- which they promised, i got Rs 10,000/- and now are refusing to pay, what action can i take on these people.
    Rgds/PREM MAHTANI

  6. Pankaj Says:

    Hi,
    2007 Feb/Mar i decided to purchase a villa @ “Vishal Estate” at “Bhopal” from a builder “Maxworth Builders”. 15% paid, remaning not paid for want of registration which was required for loan disbursal (they promised verbally they would register post 15%).
    Mar-2009 they sent a letter regretting inconvenience etc and stating everything would be sorted out.

    However, no further progress yet…project is limbo and my money is stuck with them.

    Is this case eligible for redressal under Consumer Protection Act? How should i proceed for rdressal?
    Reason i never approached, inspite of th deep-frustration, is the lack of faith in the judicial system; do you think the consumer protection act cn provide rdressal?

    Regards,
    Pankaj
    09819991227

  7. Rajiv Thakur Says:

    Dear Jahangir,
    Thanks for your articles in Times of India on consumer judgements. I wish to contact you and forward a recent judgement on Medical Negligence & malpractice. Kindly let me know your contact no. address, to facilitate forwarding copy of the judgement and facilitate our meeting. thanks Rajiv Thakur Advocate

  8. augustine pereira Says:

    respected sir,i purchased the flat from aggarwal builder at mira road in a new building.i have a leakage in my cealing due to the bad floor tile work done by the builder,many a times i complain to the builder but of no use..we have 7 floors and in every room there is ceiling leaks and leakages in mostly all the rooms.its a new building but now the building is 4 years old,the builder took 5000 from each and not handidover the swimming pool also. kindly let me know how to go through the legal work .we are ready to pay the advocating fees.please help.bldg. registered in 2006-2007.my contact mob.no. 9702167526.

  9. Santosh Ojha Says:

    Sir,
    Withdrawal from bank by unknown persons 4 times in 9 days. Each time the amount is above Rs. 50000/- bank has not informed us. We have filed case in consumer court against bank. I have mailed you the details of the case on your e-mail. Please Reply.

  10. Mahendra Shah Says:

    Mr Gai

    We have an issue to discuss with you, I have send a mail detailed to you, but I have not get any reply from you. I have also tried to call you by the given number.

    As we want to discuss it personally so can you help us by your address or any other means of communication.

    With Best Regards

    Mr. Mahendra Shah
    Nepensea road, Mumbai

  11. sameer pandurang tandel Says:

    mr gai
    good morning,
    sir, i would like to discuss with u regarding a problem i am facing rom finance company shriram transport finance ltd.
    sir, i had avail a loan of rs.7.00 lakhs for purchase of commercial vehicle in the year 2007 i was a regular payee but due to some problem my instalment were not in time after paying the amt upto day they still say that i have to pay them rs.8.00 lakhs.
    now i was out of station and they have forcefully taken away the vehicle after giving me a letter sign by the police station and taken the vehicle without giving me noc etc.
    now i am also having other 2 vehicle through their finance and they are forcing me to give all the vehicle to them and threting me.
    i want your help, pl advise me at an earliest
    thanking you,
    yours truly
    sameer pandurang tandel
    9768720088/9768720077
    wriight@hotmail.com

    • Jehangir Gai Says:

      As I will be out of town for a few days, I request you to kindly contact me on or after 23rd March 2011. You can phone me on (022) 2208-2121 on any working day from Monday to Friday, excluding holidays.

  12. Percy Gilder Says:

    Dear Mr Gai,

    I first heard about you from a friend, then read more about your work, on the web. Although I wonder if something like this falls within your purview, I urgently need your advice.

    Sir, I live and work in Mumbai. And between March 2007 and November 2008, I was employed with Dentsu Marcom Pvt Ltd, an advertising agency in Mumbai.

    Dentsu however, has it’s head office in Delhi, and so the matter of my EPF was being handled out of the Regional Provident Fund Commissioner’s Office in Delhi.

    On April 29, 2009, my (by now ex) employers Dentsu Marcom Pvt Ltd, applied to the Regional Provident Fund Commissioner in Delhi for a full remitance of my EPF dues :
    PF A/c No DL/32004/126.

    The RPFC acknowledged this application, and I have a copy of their stamped acknowledgement, with me.

    But for a full year, there was no revertal from the RPFC.
    So I sent them another request dated September 16, 2010. This was followed by one more letter from me on October 21, 2010. Plus a third reminder, on December 10, 2010.

    Mr Gai, I had sent these letters to Delhi by Registered AD and also by courrier. I am certain that all the letters have reached the PF Commissioner’s office. But I have received no acknowledgements of receipt from them.

    The letters include 1) my Bank Account Details in Mumbai, plus a signed attestation from my Bank Of India Manager stating that I have an account with the Bank. The letters also include 2) my Voter ID and PAN Card. The letters include 3) the application form sent by Dentsu Marcom to the RPFC, and their acknowledgement of the same.

    But there has been absloutely no response to any of my entreaties, from the PF Commissioner’s office.

    Meanwhile, my ex-employers Dentsu Marcom (both in Mumbai and in Delhi) have washed their hands clean off this matter, saying that it is now my business to follow up with the PF Office – they don’t even entertain phonecalls or correspondence from me.

    On 15-1-2011, I made an appeal to the RTI through my CA, P. A. Dhanboora & Co, Mumbai.

    The RTI promptly rejected the application because in their words, “the requisite fee in the form of IPO/Pay Order/Draft is wrong, and the applicant has instead paid court fees of Rs 100.”

    I corrected this mistake and made a fresh application to the RTI with the correct sum. But this was again rejected by the RTI, “because this time, a fee of Rs 10 has not been enclosed.”

    Once more, a new, modified application was sent by me and PA Dhanboora, to the RTI. But once more it was rejected, because in their words, “the court fee of Rs 10 was enclosed, instead of cash, DD/banker’s cheque or IPO.” Now, my CA has given up.

    Yes, Mr Gai, the whole thing is a big mess. And with even a reputed body like the RTI playing games, I’m convinced that the whole business of EPF settlements is a wider racket than one would think.

    But I’d love to have your advice on this. Is there is a surer, less complex way out? Is there any way at all, of claiming my dues without having to shell out huge sums of money ? Problem is, I don’t have connections in high places, and as things stand, I’m in no position to fly down to Delhi myself.

    With many hopes,

    Percy Feroze Gilder

    • Jehangir Gai Says:

      Please send for RTI Application, along with a Pay Order of Rs.10/- to the following office, depending on whether it is under RO North or RO South:

      EPF Office:

      RO Delhi [North]

      CPIO:
      RPFC II, Regional Office,
      Bhavishya Nidhi Bhawan,
      28, Wazirpur Industrial Area,
      Delhi – 110 052.
      e-mail: ro.delhi.north@epfindia.gov.in

      First Appellate Authority:
      Shri A.K. Gupta,
      RPFC I,
      Regional Office,
      Bhavishya Nidhi Bhawan,
      28, Wazirpur Industrial Area,
      Delhi – 110 052.
      e-mail: ro.delhi.north@epfindia.gov.in
      Tel.: (011) 2737 6772
      Tel.: (011) 2737 6777

      RO Delhi [South]

      CPIO:
      RPFC II
      6th – 9th floor,
      Bhavishya Nidhi Bhawan,
      28, Wazirpur Industrial Area,
      Wazirpur,
      Delhi – 110 052.
      e-mail: ro.delhi.south@epfindia.gov.in
      Tel.: (011) 2737 6773
      Fax: (011) 2737 7153

      First Appellate Authority:
      Shri Gautam Dixit, RPFC I
      6th – 9th floor,
      Bhavishya Nidhi Bhawan,
      28, Wazirpur Industrial Area,
      Wazirpur,
      Delhi – 110 052.
      e-mail: ro.delhi.south@epfindia.gov.in
      Tel.: (011) 2737 7154
      Fax: (011) 2737 7153

  13. Mamta Sanil Says:

    Dear Sir
    This is with regards ignorance of our complains towards leakages in our flat because of rain water. Secretary and Committee members give false promises to repair terrace. Bldg is 30 yrs old and was repaired and painted once but the terrace was not repaired.
    My mom is a member of a cooperative housing society. We are tired of complaining for 3-4 yrs. Need some advice to wake these people. We are regular in our maintenance then why are we ignored and disrespected this way.
    Regards
    Mamta

  14. Jehangir Gai Says:

    Under the Bye-laws for co-operative housing societies, all leakages have to be repaired by the Society at its own cost. Since you are paying your maintenance charges regularly, it is the duty of the Society to ensure that necessary services are provided to you. Failure to repair the leakages and repair the terrace would be a deficiency in service, for which you can file a consumer complaint if you so desire. You would get a direction to the Society to carry out repairs, plus get compensation for the harassment caused by the leakage.

    • Mamta Says:

      Thanks for your advice. I have the following queries.
      1. How can I acquire rights to attend and speak in the AGM meeting of CHS. I have heard about becoming a associate member can give me that right. however I do not know the procedure.
      2. How do I file a consumer complaint. Do I need a lawyer.
      3. Is it time consuming and how long it takes to get resolved.

  15. Sunil Patel Says:

    Dear Jehangir

    Hi

    My name is Sunil Patel. I live in Borivali West

    Read your article in TOI Mumbai today. Pretty much en lighting for me but as well as worrying. Do keep writing on this and if you have any detailed information do let me know.

    Also would like to know whether you can help me in issues related to redevelopment of old buildings and laws.

    I have tried emailing you the details but your mail keep on bouncing back
    Regards


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