The business of family — The Tatas


“We do not claim to be more unselfish, more generous or more philanthropic than other people. But we think we started on sound and straightforward business principles, considering the interests of the shareholders our own, and the health and welfare of the employees the sure foundation of our prosperity. ”

The words were uttered memorably by Jamsetji Tata, the man who broke new ground for Indian entrepreneurship much before the term was coined. Some time back we brought to you a podcast about how the idea of the great big Indian business family continues to endure at a time of brash, young but uproariously successful ideas. And no business exemplifies this resilience better than Tata Sons.

https://embeds.audioboom.com/posts/6825355-podcast-the-business-of-family-the-tatas/embed/v4?eid=AQAAAMEh31qLJWgA

As we mentioned in the last podcast, entrenched family businesses are more politically savvy than new players and understand how to adapt to India’s ever evolving social and entrepreneurial landscape.

Even as two of Tata’s flagship companies, Tata Motors-owned Jaguar Land Rover and Tata Steel Europe, navigate international negotiations currently, the headlines today state that Tata Sons has appointed former foreign secretary S Jaishankar as president, global corporate affairs. This is clearly a well-thought out move and bodes well for the company. He will be overseeing Tata group’s global corporate affairs and international strategy development.

In an official statement, Jaishankar said that he looks forward to working with an iconic institution known for its value-based leadership.

His statement conveying in not so many words that a pioneering business enterprise evokes more than just numbers.

So let us today, talk of a success story that is not just about products but legacies. A legacy which now includes TCS, the freshly minted USD 100 billion company. It is also time for us to acknowledge on this podcast the irrefutable fact that even those of us who have never worked for a Tata company have been touched in some way by its services, products and messaging.

Tata Sons, the family that pioneered CSR

Many of us still remember the vintage ads about their steel legacy, where the Tatas used this key phrase, “We also make steel.”

It was in 1988, that the Tatas first ran an ad on Doordarshan, not about a product but nation building. It showed us the impact conscientious corporate policies have on employees and even consumers. That ad captured in a few seconds the idealism of the founding fathers of Tata Sons. 1988 was also the year, Tata Steel became the only integrated steel company in the world outside Japan to win the Deming Application Prize for excellence in Total Quality Management.

The ad with the punch line, “We also make steel” also summed up what we would come to understand in the years to come as CSR (or corporate social responsibility).The Tatas in a way pioneered the idea of philanthropy being intrinsic to corporate philosophy.

And so it turns out that the term family in the case of Tatas has always had a broader meaning. And as was evident in the famous ad, The Tatas did not just build a steel plant. They built a city for their employees where there are more amenities than some of the biggest metro cities in India. The city has multiple academies for varied sport disciplines, golf courses, a hospital, leafy avenues, stadiums, a local power utility and a lot more.

Jamshedpur or Tata Nagar was built in 1907 and today the Tatas’ contribution to its infrastructure even includes an Rs 100 crore, 11-km highway. This level of investment in human capital is what lasting legacies are built of. And that is why, too many Tata employees, being part of the Tata family means that often succeeding generations also end up working for the company.  And yes, Tata Steel hasn’t seen a day of strike since 1928.

CSR with constant diversification and global dominance

And we are just beginning to scratch the surface of what the Tata family stands for.

Even as first generation entrepreneurs in India challenge entrenched business houses with out of the box ideas like Flipkart, old warriors like Tata Sons are striving to remain relevant by diversifying and exploring new avenues constantly. Tata sons continue to exemplify the undiluted power of a family owned business, having weathered storms of all kinds through the decades.

And the Tata family is thriving still in a country far different from the one it was first conceived in. Many Tata companies have achieved global prominence over the years as they redefine their skill profiles to suit the ever evolving business environment. Tata Communications for instance is a leading international wholesale voice provider and Tata Motors is among the top ten commercial vehicle manufacturers in the world.

While Tata Steel, the heritage brand of the Tate empire is among the top fifteen best steel companies, TCS is the second largest IT services company in the world. Tata Global Beverages continues to be the second-largest tea company in the world and Tata Chemicals is the world’s second-largest manufacturer of soda ash.

How a homespun success story began

The Tatas originally arrived in Mumbai from Navsarii, Gujarat and the first man in the family to strike gold was Jamshedji Tata.

Jamshedji Nusserwanji Tata was not just the patriarch of the Tata business empire but the father of modern Indian entrepreneurship.

It was in 1868, that Jamshedji Tata founded the Tata group which went on to become a global enterprise, comprising over 100 independent operating companies operating in more than 100 countries across six continents. In 2016-17, the cumulative revenue of Tata companies, was USD 100.39 billion.

According to the Tata website, there are 29 publicly-listed Tata enterprises today with a combined market capitalisation of about USD 130.13 billion (as on March 31, 2017). Tata companies with significant scale include Tata Steel, Tata Motors, Tata Consultancy Services, Tata Power, Tata Chemicals, Tata Global Beverages, Tata Teleservices, Titan, Tata Communications and Indian Hotels.

The original vision that fuelled the conception and expansion of industries of steel, hydro-power, hospitality and airlines went on to create path breaking entities. Entities such as TCS, India’s first software company, and Tata Motors, which has to its credit  India’s first indigenously developed car, the Tata Indica and the smart city car, the Tata Nano.

Tata Sons however continues to be the principal investment holding company. A remarkable aspect of this story is that sixty-six percent of the equity share capital of Tata Sons is controlled by philanthropic trusts supportive of art and culture, education, health, livelihood generation etc.

The majority shareholders of Tata Sons, have routinely endowed institutions to research science and technology, medicine, social studies and the performing arts. The trusts also provide aid and assistance to non-government organisations working to improve education, health care and livelihoods.

The company’s mission statement in its own words continues to be based on, customer-centricity, innovation, entrepreneurship, trustworthiness and values-driven business operations. All this while the company balances the interests of diverse stakeholders including shareholders, employees and civil society.

Jamshedji Tata, the man in a hurry to build an aspirational business idea

And it all began with Jamsetji’s vision of building India’s first steel mill and hydro power plant that would galvanise industry in India.His most important contribution though was to create an aspirational idea of India where Indian entrepreneurship could claim its place proudly on the global stage with other industrialised nations.

He was energised by the patriotic idealism of a man who not only wanted to create an empire but to root it in humanism.  That he envisioned the House of Tatas spanning generations at a time when India was colonised and was crushed by poverty is even more remarkable.

On March 3, 1839, in Navsari, Gujarat, he was born to Nusserwanji Tata, into a family of Parsee priests. His father paved the way for him by breaking away from the tradition of priesthood and establishing a banking business. Jamsetji was enrolled at Elphinstone College, from where he graduated in 1858 and soon he joined the small firm that his father ran. He was just 20 and soon began to learn about commodities, markets, trading and banking.

In 1868, aged 29 he started a trading company with a capital of Rs 21,000. Already a visionary, he acquired a defunct oil mill in Chinchpokli, in Bombay, and converted it into a cotton mill. Even though, he sold the mill two years later, he went to England, to exhaustively study the Lancashire cotton trade.

In 1874, Jamsetji founded the Central India Spinning, Weaving and Manufacturing Company, with a seed capital of Rs 1.5 lakh. Three years later, his dream project. Empress Mills came into existence in Nagpur. He was 37. From about 1880 to his death in 1904, Jamsetji devoted himself to three of his big dreams, setting up an iron and steel company, generating hydroelectric power, and creating a world-class scientific institution.

He died without fulfilling these dreams but his spadework resulted in future generations giving shape to his unrealised ideas. His heirs would remember his heroic efforts to build a steel company despite the odds presented by a scornful British empire and road blocks at every step. Eight years after his death, the first ingot of steel rolled out off the plant’s production line. The year was 1912 and helming his vision were now his son Dorab and cousin RD Tata.

Jamshedji Tata’s encompassing vision for the extended Tata family

In his lifetime, Jamsetji also laid the foundation for the company’s well-known worker friendly policies by offering his employees shorter working hours, well-lit and properly ventilated working spaces, and provident fund and gratuity benefits even before they had become mandatory in the West.

We have already mentioned Jamshedpur and it was Jamsetji who had visualised the concept of an idyllic workers’ township at a steel plant five years before even a site for the enterprise had been chosen. He had visualised wide streets planted with shady trees, plenty of space for lawns and gardens, areas for football, hockey and parks. The secular nationalist also wanted spaces earmarked for temples, mosques and churches. It was poetic perfection that when his vision became a reality years after his death, the city that was built would be named after him and called Jamshedpur.

Inspired by his dream to encourage India’s brightest minds with the JN Tata Endowment in 1892, the inheritors of this legacy established Tata scholarships. They would go on to touch so many lives that by 1924, two out of every five Indians in the Indian Civil Service happened to be Tata scholars.

To establish an Indian Institute of Science, Jamsetji had set aside Rs 30 lakh of his money, had even drawn a blueprint and beseeched the Viceroy, Lord Curzon, and Swami Vivekananda for their literal and ideological support. But despite these efforts, he did not live long enough to see the Indian Institute of Science come up in Bangalore in 1911.

The hydroelectric project too was completed after his demise. Among the dreams he lived long enough to realise was the Taj Mahal Hotel in Bombay. He wanted to build a world class hotel showcasing Indian hospitality after being denied entry into one of the city’s hotels. It cost Rs 4.21 crore by the time it was finished and was the first building in Bombay to use electricity and as the trivia on Tata website states, this was the first hotel in the country to have American fans, German elevators, Turkish baths, English butlers and whole lot more.

The house of Tata that we know today was hence built on the shoulders of this man whose founding ideals were then carried forward and interpreted by succeeding generations making the family business more than just about the immediate family. As he wanted, the name Tata today stands for not just cutting edge entrepreneurship but philanthropy. He passed away in Germany in 1904 and the chairmanship of the Tata group passed to the elder of his two sons, Sir Dorab Tata.

Apart from displaying their entrepreneurial verve, many Tata scions like Sir Ratanji Tata: Jamsetji Tata’s younger son, have used their resources to touch, change and enhance lives of the less privileged. It was Ratanji who created a trust fund for “the advancement of learning and for the relief of human suffering and other works of public utility.”

The Sir Ratan Tata Trust is today the second largest of the Tata trusts. Another Tata scion Naval Tata also contributed liberally to the fields of business, sports administration and labour relations.

On the other end of the spectrum was the unstoppable energy of JRD Tata (Chairman, Tata Sons: 1938 – 1991) who put India on the aviation map and pioneered civil aviation in the subcontinent in 1932 by launching the airline now known as Air India.

More than just another family business

The true capital of the Tata group of companies is its work force of over 6,60,000 people worldwide. And as the company says, “Taking good care of this large family is a priority for the Group.” So as we said before, clearly the word family has more than just one meaning when it comes to the Tatas.

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The one-stop-shop for “Everything Zoroastrian”


R. N. Kerawalla & Co. one of the oldest “Everything Zoroastrian” Stores in India is delighted to inform you of its Worldwide delivery service.

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The One-Stop-Shop for “Everything Zoroastrian”

 

WZCC Plan to help Parsi Entrepreneurs


 

 

 Mumbai, March 07, 2018: World Zarathushti Chamber of Commerce – India (WZCCI) and WZO Trust Funds (WZOTF)  are delighted to announce a joint plan to support entrepreneurs / professionals / start-ups by funding selected projects in India with interest-free loans. The principal amount only would have to be returned, over a pre-determined period.

WZCCI and WZOTF would like to invite Zoroastrian Donors to please come forward to donate Rs. 5 – Rs. 25 lakhs towards creating a corpus of Rs. 5 crores to help young people to start-off their entrepreneurial careers or help small businesses reach scale.

Says Edul Davar, Global President, WZCC from New York to young Zoroastrians, “Today is the right time for the right idea and opportunities are limitless for the bold and restless who are willing to dream big, work hard and persist until they achieve success”.

Says Captain Percy M Master, WZCC President – India Region, who will drive the project in India, “With this Financing Initiative we are fulfilling a long time need to encourage the youth of our community to venture into business. Our request to Youth is to come forward with a good Business Plan. We will Guide you and Mentor you to taking the first steps to start your own  business. We are confident that this is a small beginning of something big. Please don’t miss this opportunity. We have great confidence in the future of our youth and in the glory of our community. May Ahura Mazda bless our youth and propel them to greater heights to become the stars of our Community”.

Says Mr. Dinshaw Tamboly, Chairman WZOTF, the enabling organization for this project,                  “WZO Trust Funds, have over the years encouraged, motivated and supported community members to be self-employed. Between 1995 to end March 2017 we have extended interest-free financial support up to Rs. 5,00,000/- to 1,038 individuals at 114 locations in India towards being self-employed in disciplines of their choice. The new initiative of WZCC and WZOTF working together in tandem towards a common goal promises to give a further boost to the Zoroastrian spirit of entrepreneurship lying latent in the minds of  many in our community.”

WZCC – I and WZOTF sincerely hope that a large number of well placed, India based Zoroastrians will come forward and donate sums of money to give a big boost to Zoroastrian Entrepreneurship in India. A separate fund raising drive has also been initiated in US and other parts of the world to contribute to this fund. WZCCI and WZOTF also hope that a large number of youngsters will come forward and avail of this offer by presenting well-thought through and comprehensive business plans. For more information, please contact: wzccindia@on-lyne.com | +91 9619165444 / +91 7045225939 | trustees@wzotrust.com; admin@wzotrust.com | +91 22 23684451/52/53 or USA: eduldaver@gmail.com | +1 9083974443

 

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WZCC is a global enterprise established in the year  2000 and now has 14 chapters established in Vancouver, Southern California, Houston, Chicago, Central Florida, New York, London, Tehran, Dubai, Mumbai, Pune, Bangalore, Hong Kong and Sydney. The  mission and purpose of WZCC is to  facilitate networking, enhance trade & commerce, build  the Spirit of  Entrepreneurship and thus bring economic prosperity to Zarathushtis worldwide.

 

WZOTF was established in the year 1995 at Mumbai and has a Pan India presence actively extending support to Zoroastrians in diverse areas of need, in keeping with its principles – ‘Building Confidence, Changing Lives, Creating a Strong Community’.

 

https://www.hindustantimes.com/mumbai-news/parsis-to-promote-and-fund-start-ups-of-youngsters-from-the-community/story-e8PVsO5JTtH7jTnpgnZVCK.html

Afternoon DC_8th March, 2018

Parsika’s classic delicacies tickle Parsi palettes


Launched on September 1 last year, Parsika is an effort by four Zoroastrians to help our community do what it does best – eat to its heart’s content. As their Facebook page so honestly puts it – Parsika aims to connect those who love good food with those who make it. 
 
Marking their debut with probably the most lip-smacking Badam Paak this author has ever tasted, the company also markets a very authentic Vasanu, some truly melt-in-your-mouth Orange and Coffee Ganache and a range of evergreen Assorted Chocolates. All products are handcrafted using the finest ingredients possible. If you have still not experienced Parsika’s delicious delicacies, call + 91 98207 67726 for free home delivery.
 
In the short span since its launch, Parsika has won over the taste-buds of more than just the the Parsi community. Besides being available at over 30 restaurants and various retail outlets from Colaba to Jogeshwari, Parsika’s signature Badam Paak, Ganache and Chocolates have gained enormous popularity. From social and corporate gifts to office parties, social gatherings and other momentous occasions, Parsika is slowly but surely carving a special niche in the hearts (and tummies) of food lovers across the city. This publication wishes them the very best and looks forward to being delighted with the next delicacy that Parsika promises to tickle Parsi palettes with. Until then, Badam Paak khaava chaalo ji.

Khushru Jijina recognized as ‘Business Leader of the Year 2017 – Icon (Real Estate)’


The annual Global Real Estate Awards recognize and reward excellence across the real estate in the region across multiple organizational as well as individual award categories. This particular award recognizes leaders who have most effectively shaped their business success, delivered outstanding growth and contributed to the well-being of the society. The Business Leader of the Year award is a fitting endorsement of all that the platform has achieved through the work of each and every member of the Piramal Finance & Piramal Housing Finance team.

Mr. Khushru Jijina expressing gratitude receiving the award said :

“I am truly honoured to receive the ‘Business Leader of the Year 2017’ award from Global Real Estate Congress and would like to thank the jury for recognising our journey. In a market that is otherwise plagued with strong cycles and transactional relationships, we have successfully built a model of long term partnership with the ability to cater to developers across the entire capital stack right from project equity and debt to housing finance for the end user.  As recently as 2014, we started with assets under management (AUM) of Rs. 1,500 crores and today we have crossed Rs. 65,000 crores. I would sincerely like to thank Mr Piramal for giving me this opportunity to lead a young and dynamic team and I dedicate this award to each and every member of Piramal Finance and Piramal Housing Finance.”

TCS & Cornell Tech Inaugurate the Tata Innovation Center


$50 Million Investment from Tata Consultancy Services will Enhance Applied Research at University Campus and Accelerate K-12 Digital Literacy in New York City Schools 

NEW YORK | MUMBAI, Dec 4, 2017 —Tata Consultancy Services (TCS),(BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, announced Dec. 4 a $50 million investment in Cornell Tech. The investment includes a significant gift for the first phase of capital development on the Roosevelt Island campus, as well as support for collaborating on technology research and expanding K-12 digital literacy programs in New York City.

In recognition of the gift, Cornell Tech has inaugurated the Tata Innovation Center on Roosevelt Island. The center, formerly known as The Bridge, brings academia and industry together under one roof to share ideas and research on next-generation digital technologies and how to commercialize new areas of collaboration.

“Tata Group and TCS have a long and celebrated history of investments in education and institution building in the communities in which we operate,” said Natarajan Chandrasekaran, Chairman of the Tata Group. “The Tata Innovation Center will drive applied research and collaboration between Cornell, industry and the startup ecosystem in emerging areas including human machine interaction and cyber security, benefitting both US business and local communities.”

“The Tata Innovation Center will become a hub for New York’s tech sector and a global icon for how academia and industry can collaborate to leverage technology for the greater good,” said Martha E. Pollack, Cornell University President. “Cornell Trustee Ratan Tata ’59, BArch ’62 and the Tata family of companies have long supported innovation at Cornell; our new partnership with Tata Consultancy Services will drive innovation at Cornell Tech and help the campus reach its full potential for education, research and societal impact.”

“New York City has been proudly partnering with TCS for years, including their sponsorship of the TCS New York City Marathon, work with local schools, and so much more. TCS’ new partnership with Cornell Tech will help drive New York’s economic competitiveness and advance digital literacy programs to reach even more schools across the city. Through this critical engagement, Computer Science for All, the Tech Talent Pipeline, and more, we are working to keep New York City a leader in the 21st century economy and ensure that everyone has the opportunity to share in the growth and success of the tech industry,” added Mayor Bill de Blasio.

Tata Innovation Center

TCS will become one of the tenants in the Tata Innovation Center, a first-of-its-kind building where an extraordinary mix of cutting-edge companies from diverse industries have the opportunity to work alongside groundbreaking Cornell academic teams. They include recent Cornell Tech graduates seeking to commercialize new ideas and work with start-ups and established companies developing leading edge technologies and products. The building features meeting areas on each level, including a light-filled, multi-level Tech Gallery and a rooftop terrace sheltered by a solar trellis. The building was developed by Forest City New York and designed by WEISS/MANFREDI.

The new Cornell Tech campus on Roosevelt Island opened in September 2017, designed to combine the potential of academia and industry to create pioneering leaders and transformational new research, products, companies, and social ventures.

“TCS has operated in New York City for more than 40 years and invested in many long standing customer relationships and local community partnerships,” said Rajesh Gopinathan, CEO and Managing Director of TCS. “Our joint research with Cornell Tech is designed to fully leverage their campus ecosystem and TCS’ industry leading technical expertise to develop solutions that empower notable transformation and talent development across industries in an era of Business 4.0.”

“Cornell Tech serves as a model for the campus and community of the future,” added Congresswoman Carolyn B. Maloney. “Already, young people are receiving a world class education in computer science and cutting edge training in how to become entrepreneurs. I am delighted that the Tata Innovation Center will stand as a reminder to our community for generations to come of the extraordinary generosity of the Tata Group and TCS, which enables new joint research and K-12 literacy programs. I know this will help lead us into the future.”

“The Tata family and TCS have long been drivers of innovation as one of the world’s leading IT services organizations, and we are thrilled to have their name grace our building and to have them as a tenant,” said MaryAnne Gilmartin, President and CEO of Forest City New York. “The Tata Innovation Center breaks down all barriers to innovation and collaboration, with a diverse group of tenants working alongside groundbreaking Cornell Tech academic teams. The building is a key component of the mission of Cornell Tech and driving economic growth for New York.”

Cutting-Edge Collaborative Research

Cornell Tech’s academic environment encourages tight integration across disciplines, couples fundamental research with practice, and supports societal and commercial ventures alongside education.

A distinguishing characteristic of Cornell Tech’s research is that it engages deeply with external communities, organizations and industry to address real-world problems. TCS will collaborate with Cornell Tech’s world-class faculty on cutting-edge research in human-computer interaction (the convergence of technologies such as Mixed Reality and IoT ineveryday human activities) and cyber security (improving cloud computing security and privacy aspects for a wider Blockchain adoption).

“Cornell Tech stands apart because of our focus on academic excellence, coupled with real-world impact, and this new partnership with TCS will dramatically improve our ability to make a difference, from commercializing research to engaging with public school students across New York City,” said Dan Huttenlocher, Jack and Rilla Neafsey Dean and Vice Provost of Cornell Tech. “TCS shares our vision of ensuring all students and teachers have meaningful engagements with computer science in the classroom, and with their help we will reach even more schools.”

Commitment to K-12 Education

To empower NYC youth to participate and thrive in an increasingly digital world, TCS and Cornell Tech have joined forces to promote the integration of computational expertise in K-12 public education, starting with engagement in NYC School Districts 2 and 30. This multi-year community engagement effort aims to build digital fluency and computational acumen among students, educators and schools in the nation’s largest public school system, with a special focus on girls, minorities and the underserved.

TCS will leverage Cornell Tech’s academic expertise to design education programs that introduce students to new digital technologies such as Artificial Intelligence (AI), Blockchain and Cybersecurity. Cornell Tech will leverage TCS’ industry expertise and host their Ignite My Future in School program for educators across all five boroughs, starting with two school districts from Manhattan and Queens in January 2018. Additionally, TCS will also offer its award winning flagship education program, goIT, to students and schools served by Cornell Tech’s K-12 initiative.

“Cornell Tech and TCS are to be commended on their unique collaboration, particularly in relation to the planned enhancement of computational skills for New York City public school students. Such skills are highly applicable to the digital world in the workplace and in contemporary knowledge transmittal as well as creation. Today’s announcement is indeed momentous,” said Assemblymember Rebecca Seawright.

“When our city’s great institutions partner with our schools, we all win,” said Manhattan Borough President Gale A. Brewer. “I congratulate Cornell Tech and Tata Consultancy Services on their partnership, and look forward to seeing its benefits for New York City’s K-12 students.”

“Knowledge is power and these days digital literacy is proving to be all powerful, “said Council Member Ben Kallos. “I have extreme confidence and very high expectations of this partnership between Tata Consultancy Services and Cornell Tech. This $50 million investment includes advancing digital education in K-12 within New York City schools which will benefit an untold number of young lives and lead to unimaginable innovation from right here in New York City. Thank you to the Tata Group and TCS for collaborating with Cornell Tech for the benefit of New York City’s most precious resource our children.”

About Cornell Tech

Cornell Tech brings together faculty, business leaders, tech entrepreneurs, and students in a catalytic environment to produce visionary results grounded in significant needs that will reinvent the way we live in the digital age. The Jacobs Technion-Cornell Institute embodies the academic partnership between the Technion-Israel Institute of Technology and Cornell University on the Cornell Tech campus.

From 2012-2017, the campus was temporarily located in Google’s New York City building. In the Fall of 2017, 30 world-class faculty and 300 graduate students moved to the first phase of Cornell Tech’s permanent campus on Roosevelt Island, continuing to conduct groundbreaking research, collaborate

extensively with tech-oriented organizations and pursue their own startups. When fully completed, the campus will include two million square feet of state-of-the-art buildings, over two acres of open space, and will be home to more than 2,000 graduate students and hundreds of faculty and staff.

About Cornell University

Cornell University is a world-class research institution known for the breadth and rigor of its curricula, and an academic culture dedicated to preparing students to be well-educated and well-rounded citizens of the world. Its faculty, staff and students believe in the critical importance of knowledge—both theoretical and applied—as a means of improving the human condition and solving the world’s problems. With campuses in Ithaca, New York, New York City, and Doha, Qatar, Cornell is a private, Ivy League research university and the land-grant institution of New York State.

About Tata Consultancy Services Ltd. (TCS)

Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of ITBPSInfrastructure, Engineering and Digital services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 389,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of U.S. $17.6 billion for year ended March 31, 2017 and is listed on the BSE Limited and National Stock Exchange of India Limited. For more information, visit us at www.tcs.com.

To stay up-to-date on TCS news in North America, follow@TCS_NA. For TCS global news, follow@TCS_News.

Cornell Tech Media Contact: Jovana Rizzo, jovana@berlinrosen.com646-452-5637

https://tech.cornell.edu/news/tcs-cornell-tech-inaugurate-the-tata-innovation-center

The Ordinary Heroes of the Taj Hotel


Taj terror attack has become a massive psychology case study in Harvard. Not ONE Taj employee abandoned the hotel and ran right through the attack. They helped guests escape and many died . It confounds psychologists . Finally they pin pointed 3 recruitment strategies

1) Taj did not recruit from big cities , they recruited from smaller cities where traditional culture still holds strong

2) They did not recruit toppers, they spoke to school masters to find out who were  most respectful of their parents, elders , teachers and and others .

3) They taught their employees to be ambassadors of their guests to the organisation not ambassadors of the company to their guests .

The results are stupefying . The Indian army too does not recruit toppers, they recruit people through intensive psychological testing, perhaps that is why they have one of the most effective govt organisations in the country , unlike bureaucrats recruited for being toppers but suspect psychologies . This has implications on parenting too

 

How unconditional warmth has endured Daruvala and Mistry families in engineering venture together


Sterling and Wilson managing director Khurshed Daruvala with mother Zarine, chairperson, and daughter Delna, who’s in training

Owned by two Parsi business families, with its fourth generation just being inducted, the storied Sterling and Wilson is now at an inflexion point. The 90-year-old engineering firm has only two shareholders. The Mistry family of the Shapoorji Pallonji group holds 67%, while the Daruvala family led by managing director Khurshed owns 33%. The company has been managed by the Daruvala family through “several troughs and crests,” with 48-year-old Khurshed leading it for almost two decades and to its recent success. The Daruvalas — the Mistrys lend support — have painstakingly done the heavy lifting to get on the fast track.

Genesis
The families’ association dates back to 1927, when Meherwan Daruwala founded Wilson Electric Works, a small contractor in Meadows Street, Mumbai. Across the street, another Parsi businessman, Shapoorji Pallonji Mistry Sr of the eponymously-named construction firm was laying the foundation for his family business and Bombay’s heritage structures. Folklore has it that a faulty appliance — people say Mistry’s domestic iron — was repaired, much to his satisfaction, by Daruwala and with it evolved a longlasting friendship between the two.

Their sons, Yazdi Daruvala and Pallonji Mistry, only strengthened this bond. Pallonji understood the importance of having an as a partner for his civil contracting business and acquired 51% in Wilson Electricals. Thus the name Sterling, a Mistry investment firm, was added as a prefix.

Their partnership saw them win prestigious contracts for building Taj Mahal Hotel and World Trade Centre at Cuffe Parade. The Daruwalas did electrical contracting work for all SP Group projects.

Yazdi took over reins in 1973 and enlisted wife Zarine, mother of his three children, to help out with the book-keeping. Family ties were close and Pallonji, amused by his friend’s decision, is said to have sent an accountant from SP Group to teach her the basics daily till she mastered it.

Zarine now chairs Sterling and Wilson. During the same halcyon days of the early 70s, Pallonji, father of Shapur and Cyrus, crossed the Arabian Sea to Oman to build the Sultan Qaboos Palace.

Best Indian Brands Report: Tata Group tops list


Indian conglomerate Tata Group has topped the table in the 2017 Best Indian Brands Report released by brand consultancy firm Interbrand India.

The salt-to-software conglomerate has topped the brand league table for the fifth consecutive year and its brand valuation stands at Rs 73,944 crore, despite registering a marginal 0.4 decline this year.

Read more at:
https://economictimes.indiatimes.com/news/company/corporate-trends/best-indian-brands-report-tata-group-tops-list/articleshow/61415073.cms

ABANS SUCCESS NOW A CASE STUDY AT HARVARD BUSINESS SCHOOL



Aban Pestonjee, founder chairperson of Abans, was invited to be interviewed by Prof. Geoffrey Jones, the faculty chair of Harvard Business School’s Business History Initiative, on the topic of ‘Creating Emerging Markets’. This is a singular honour not only for Mrs. Pestonjee and Abans but for Sri Lanka.

The Harvard Business School is the graduate business school of Harvard University in Boston, Massachusetts, the US, and is one of the world’s most prestigious business schools from which global corporate leaders receive their MBAs and doctorates.

The two-hour-long video interview was a sit-down discussion between Prof. Jones and Mrs. Pestonjee and was conducted at the Sapphire Room of the Taj Mahal Palace Hotel in Mumbai. The full transcript of the interview will be kept in the archives of the Harvard Business School’s Baker Library and will become a part of the library’s Historical Collection and ‘Creating Emerging Markets’ website and will be available to students for research and case studies.

Abans…

The interview, which received comments of wide acclaim from those present at the recording, covered many topics such as ‘The process of innovation in the business’, ‘The acquisition of international technologies’, ‘The role of family’, ‘The issue of succession’, ‘The recruitment of professional management’, ‘Relationships with government, NGO’s and international organizations’, ‘Responsibility for society and natural environment’ and the ‘Challenges and opportunities of globalisation including globalizing brands’.

The phenomenal success of Abans from a small retail shop selling used home appliances to the market leader in electronics and household appliances with 30 independent companies in the diversified fields of business and services and a network of over 400 showrooms, dealers and service centres island-wide is a remarkable achievement.

Abans’ newest venture is the multibillion rupee Colombo City Centre, a mixed development project on Sir James Peiris Mawatha, Colombo 2 overlooking the picturesque Beira Lake. In keeping with their policy of always looking to introduce new technology to Sri Lanka, Abans has ventured into developing the first ever lifestyle mall and mixed development project, the likes of which are only found in highly developed countries like Dubai, the US and Singapore. The mall will feature attractions for tourists as well as locals who can come and spend an enjoyable day with their families.

Being an impressive piece of innovative architecture and engineering, the 48-storey lifestyle centre will feature a contemporary lifestyle retail mall, an upscale hotel operated by Next Hotels – the flagship brand of SilverNeedle Hospitality and opulent apartment residences.

The high-calibre retail mall will feature a range of global brands that will promise a never-before-seen shopping experience to Sri Lankans. The centre will also feature a six-screen multiplex with the best movies throughout the day, an international food court and various unique entertainment and leisure activities that will provide a radical take on how Sri Lankan families and tourists could spend the whole day relaxing and enjoying themselves.

http://www.ft.lk/front-page/Abans-success-now-a-case-study-at-Harvard-Business-School/44-640382